BROWSE eSTORE
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Ordering Information & Privacy Policy (Below)
We Accept	Checks / Money Orders OK
Phone Orders	888.424.2779 or 415.753.8300
General Inquiries	email to:
Mail / Fax Orders	Use our Printable Order Form Fax to: 415.753.8400 Mailing & Shipping Address: a happy planet 4501 Irving Street San Francisco, CA 94122
Secure Web Orders	As you browse our eStore catalog add items to your eCart. Click View eCart at anytime to see or change your secure order/inquiry form, or to checkout using SSL encrypted web pages. Upon checkout, first time customers will be asked to choose a Secure Customer Service Log-in password for future orders and for Tracking your Web Order. PLEASE NOTE: Some Discounts, Backorders and some Freight Charges will NOT appear in web shopping cart checkout. We will always send you an additional eMail confirmation showing any extra discounts, backorder(s) and ACTUAL Freight Charges. Your Credit card is NOT charged on-line, we process all sales manually after you place your order, in case of backorders or change requests.
Shipping Details	Please allow 2-4 weeks for domestic order delivery. You will be notified if an item is not in stock. We ship UPS Ground or USPS 1st Class. Express shipping available - call for details. Credit cards are charged only for merchandise that ships. In case of back orders, freight charges are billed for entire order upon first shipment. In case of special orders (* = indicator), please allow 4-6 weeks. For Mattresses and Carpeting we have a Special No Return & Restocking Fee Policy below.
International Orders	International orders are shipped either USPS Air Mail (2-3 weeks) or FedEx (2-4 days), your choice. You will be charged exactly what we pay for ship and handling, based upon weight, destination, and choice of service. We will confirm freight charges with you before shipping or charging your order. Our eStore will not accept orders form certain countries, and we reserve the right to refuse to ship any order.
Freight Charges	F R E I G H T C H A R G E S NOTE: Our Current Web Shopping Cart does NOT always calculate these freight charges correctly, you will receive an email Order Confirmation showing discounts, backorders and ACTUAL FREIGHT corresponding to chart here. Many bedding items have Freight Surcharges built into web prices. Our print catalog lists item prices and surcharges seperately. Domestic Orders Add Under $30 $4.50 $30 - $60 $6.50 $60 - $80 $8.50 $80- $100 $10.50 $100 - $200 10% Order Total Over $200 5% Order Total MATRESSES Please see Rates CARPET 10% Product subtotal 2nd Day Air Rush Call for charges  International Orders USPS or FedEx Charges based on weight, size, destination and carrier.
Discount Coupons How they work	Upon checkout, enter any Discount Coupon in the Notes/Comments section of Order Form. PLEASE NOTE: Some Discounts, Backorders and Freight Charges will NOT appear in web shopping cart checkout. When this happens, we will always send you an additional eMail confirmation showing any extra discounts, backorder(s) and ACTUAL Freight Charges.
Gift Certificates How they work	Upon checkout, you will be asked to enter any Gift Certificate along with Credit Card Information. We accept the following Certificates: - Happy Planet Gift Certificates (sold by phone order currently) - GiveAnything.com Gift Certificates (available on-line)
Gift Registries	We offer registries for any occasion. Simply build your own custom registry page. We then link your items to their respective details/purchase pages. Please include your mailing address and phone number, and date of event. We will email you with a link to your personal registry page - then you can distribute this link to all your guests for their shopping convenience. As items are chosen, their links will be de-activated so others won't buy duplicate items.
Gift Orders	We are happy to ship your purchase as a gift (with "no-price" Gift Invoice) to someone special. Both our Print Order Form and Web Form have a place for a gift address and gift note/comments. We will print your comments on the Gift Invoice. GIFT WRAP AND PERSONALIZED CARD: For an additional $6.00 per package, we will gift wrap and include a tree-free or recycled note card with your personalized message. Indicate which product(s) you want wrapped and your specific message when ordering.
30 Day Guarantee	If you are not completely satisfied with your non-furniture purchase, return un-washed, un-stained and un-damaged merchandise to us within 30 days of receipt, include original invoice, and we will refund your purchase, less freight charges. Please note: All products are subject to changes in price and availability. All returns are subject to final approval by our staff, and will be refused if it does not meet our normal return policy parameters above. Furniture return policy below Send all returns to our address above.
Furniture/Bedding Delivery and Return Policy	FURNITURE and BEDDING RETURN POLICIES: We will apply a restocking fee on all open, used, soiled, or damaged returns of bedding including Pillows, Comforters, Toppers, Blankets and Linens. Restocking fee will vary between 5 and 35% depending on product and condition of item being returned. All returns are subject to final approval by our staff, and will be refused if it does not meet our normal return policy parameters above.   MATTRESSES, FRAMES, AND CARPET RETURN POLICIES: Please allow 4-6 weeks for delivery. Frames are delivered UPS, Mattresses and Carpet via Common Carrier (Yellow, Roadway, Beacon). For mattresses, expect a call the week of delivery to arrange a good time. These delivery services do not go inside or up stairs, and will not take the packaging away,. Occasionally, the drivers will offer to do something special/work with you if asked, and or tipped nicely - it is completely driver discretion. If you need any packaging removed, this can be arranged at the time of sale, there is a $75 surcharge. Before the driver leaves, please examine the box(es) for any puncture holes or tears which might have exposed the furniture directly (unlikely). However, IF that should happen, you have the right to refuse delivery because of contamination/damage. This is standard furniture shipment protocol, and we want you to be protected all around. Once the driver leaves, the furniture is yours, we DO NOT offer regular returns, unless covered under manufacturer warranty or for emergency reasons and restocking fees will apply based on the manufacturer of the product being returned. We can not accept any returns of soiled, stained, bleached, damaged or worn furniture. We appreciate your cooperation and understanding in this matter, your complete satisfaction and protection is our main objective.

Privacy Policy ( Back to Top)
Privacy Policy	We do NOT share or sell any of our customer information to anyone. De-encrypted Customer address, email, phone number, credit card and other information is NOT stored on a web-accessible computer. We never include complete Credit Card data in any email correspondence regarding order or payment information sent to customers or administratively.
Secure Web Data	All customer and web order information is stored in an encrypted fashion on our servers, in private, password-protected directories which are unavailable to the public or to would-be hackers. Furthermore, only the last 6 digits of Customer Credit Cards are stored on our Servers.This is accomplished through a combination of modern web technology and old fashioned common sense. We take our customer's privacy seriously!.