Ordering, Privacy and Return Policies
Payment: We accept credit cards (Visa, Mastercard and American Express), checks and money orders.
E-mail: Please e-mail any questions or product orders to firstname.lastname@example.org
Phone Orders and Inquiries: Please call with any questions or product orders, toll-free 888-424-2779 or locally 415-753-8300.
Mail/Fax Orders: Use our printable order form and either fax to: 415-753-8400, or mail to:
A Happy Planet,
4501 Irving Street,
San Francisco, CA 94122.
Secure Web Orders: As you browse our online catalog add items to your shopping cart. Click view shopping cart at anytime to see or change your secure order, or to checkout using SSL encrypted web pages.
Upon checkout, first time customers will be asked to choose a secure customer service log-in password for future orders and for tracking your web order.
Please note: Some discounts, backorders and freight charges will not appear in web shopping cart checkout. We will always send an additional e-mail confirmation showing any additional discounts, backorder(s) and actual freight charges, if applicable.
Your Credit card is not charged online, we process all sales manually after you place your order, in case of backorders or change requests.
Secure Web Data: All customer and web order information is stored in an encrypted fashion on our servers, in private, password-protected directories which are unavailable to the public or to would-be hackers. Furthermore, only the last 6 digits of customer credit cards are stored on our servers.
Return Policies and Re-stocking fees: We are proud of the quality of our merchandise
and want you to be completely satisfied with
your purchase. If you are not completely satisfied with your non-furniture purchase, return unwashed, unstained and undamaged merchandise to us within 30 days of receipt, include original invoice, and we will refund your purchase, less freight charges, for a full refund of merchandise cost. After 30 days, a re-stocking fee may apply.
Cancellations on furniture items are allowed within 72 hours of confirmation. Cancellations initiated after this period may be liable for restock and/or shipping fees.
All returns are subject to final approval by our staff, and will be refused if normal return policy parameters above are not met.
Non-furniture items are returnable for product refund within 30 days of receiving shipment.
All open/used items are subject to re-stock fees between 10%–50% of product ship price. Note that we
cannot re-sell used bedding by law. Customer is responsible for all shipping costs associated with returns, except in the case of product defect, or mis-shipment (wrong size, color, item). Original freight charges are not refunded except in case
of product defect, or mis-shipment.
Mattresses and furniture items are not
returnable except in case of manufacturer
defect, or mis-shipped items. See mattress, frame and carpet delivery information and policies.